Call centers don't anchor new skyscrapers or flashy mixed-use developments, but they have a huge impact on the office market, leasing nearly 150M SF in the United States, filling corporate parks in cities and suburbs across the country. But that number is plummeting. Of the 200M SF of U.S. offices classified as call centers, 60M SF is available, double the 30M SF of availability in the sector before the pandemic, according to JLL data provided to Bisnow. The availability rate of 30% is far ahead of vacancy in the office market overall, which hit a record 20.2% in the first quarter of 2023, per JLL. 
“If this is not the most impacted asset class, it’s definitely in the top three,” Savills Vice Chairman David DiPietro said. “We still have a number of years for this to flush out. But I think this asset class is in a…  Read the full story here. | 
