A tsunami of multifamily deliveries and falling prices have put landlords on the hot seat to get and retain tenants. Concessions like free rent have been growing — we’re pretty regularly hearing two or three months free in Sun Belt markets. The latest, greatest strategy: giving tenants rewards for paying their rent on time. More than 2 million renters are enrolled in some kind of rental rewards program, The Wall Street Journal reported. Getting a percentage of cash back is common, as is building up points to redeem for gift cards and goodies. Reporting payments to credit bureaus is also on the rise, although whether that strategy actually benefits renters, especially low-income ones who need the help most, is hotly debated. The benefit of rewards programs to tenants is obvious, and companies that run these loyalty programs for landlords say they can boost retention and push renewal rents more. They give renters a little pick-me-up every month, and they cost a lot less than traditional concessions do. Multifamily owners need the lift. The biggest multifamily REITs largely beat expectations in Q2, but there was a thread of nervousness through their earnings calls as they saw oversupply start to spread. There were a record 460,200 units delivered in the first half of the year, and the market is on pace to reach 670,000 completions in 2024, which would exceed the previous record by 50%. “We feel like we're in the worst of the storm right now,” Mid-America Apartment Communities CEO Eric Bolton said during the company's Q2 call Aug. 1. Analysts are generally in agreement that supply will impact owners’ bottom lines at least through late next year, and some landlords are planning for an even longer road: Equity Residential said it expects pain through 2027. And while the typical thinking is that the nicest, newest properties will always do well by stealing renters from Class-B and less exciting Class-A communities, that hasn’t always been the case this time around. There is a spike in new multifamily properties falling into distress. — Jay Rickey, Mark F. Bonner, Kayla Carmicheal and Catie Dixon Not getting The First Draft in your inbox? Click here to sign up. Got any feedback or want to send us a mailbag letter? Email firstdraft@bisnow.com. |